Generative AI on AWS: Creating Intelligent Chatbots

If you’ve ever had to contact customer support for anything like a missing food delivery order or an internet outage, chances are, you’ve encountered a chatbot. While many companies offer support from people who can chat with you in real time, the wait times for that kind of service can often be frustrating. That’s where chatbots come in.

Chatbots can handle customer questions in seconds; and when they are asked a complex question, they can forward the chat session to a live agent. Companies see this as a big win: They can satisfy customers, keep them on their site, and save money on the support staff they have to hire. It’s no wonder why the global chatbot market, which was valued at $17 billion in 2020, is expected to grow to over $102 billion by 2026.

In other words, Chatbot Developers — people who create the software to automate communications for chatbots — are in high demand. So if you are looking for an exciting programming field where you will have plenty of opportunities, chatbot development is a good choice. To get into the field, you’ll need to have a good command of the programming languages used to develop chatbots, because certain languages are more suited to chatbot development than others.